Buyer’s FAQ
Buyer’s Frequently Asked Questions (FAQs)
Last updated: 28th Dec.2024
What are the contact points for return and customer care?
Answer: For returns please mail us on info@iiplem.com with a Subject line RETURN – Order ID or WhatsApp us on +91-7760856999 / +91-9611186720
How do I place my orders?
Answer: Simply go to www.iiplem.com, search & select the product, add into your cart and Buy it. While buying please give your details as required by site and confirm.
I have placed my order. What next?
Answer: Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your IIPLeM.com Account’s MY ORDERS section.
How do I know my order is confirmed?
Answer: Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also check the current status of your order please log into your account on IIPLeM.com and go to MY ORDER section.
What is order verification? Why is it required?
Answer: Order verification is done by IIPLeM.com for all cash on delivery (COD) orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer. However, we are currently not able to give facility of COD for our buyers.
Why have I not received my order yet?
Answer: Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you and E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
How do I check the status of my order?
What does the different order status mean?
Answer:
Confirmed: Your order has been successfully placed.
Verified: You payment mode and delivery details have been verified.
Processing: We have received your order and we have forwarded to the seller.
Packed: Order has been packed by the seller and ready to be picked up by the courier partner.
Shipped: You order has been dispatched and is on its way to you.
Delivered: Your order has been delivered to the delivery address successfully.
What is the difference between shipping and delivery?
What do I do if I get wrong update messages from Courier Company?
Answer: To know the current status of your order please log into your account on IIPLeM.com and go to MY ORDER section. Click on View Tracking History next to the order that you wish to track. You can also track your order through our below courier partners.
Why is the tracking information missing on the courier partner's website?
I checked the status of my order on courier website but the status is wrong. What do I do now?
Answer: If your order is within the promised delivery date then we request you to wait till it is delivered. To know the current status of your order please log into your account on IIPLeM.com and go to MY ORDER section.
Click on View Tracking History next to the order that you wish to track.